A1-210 Webinar

How to Talk to Parents When Things Get Tricky

Communication skills and strategies for teachers and educators that actually work with parents.

Presented By Anna Banas
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Ask any early childhood educator what keeps them up at night, and chances are it's not the planning or the paperwork, it's that conversation with a parent. The one where you need to raise something difficult. Where you're not sure how it will land. Where you care deeply about the child and the relationship, but the words just won't come.


If that sounds familiar, this webinar is for you.


Anna Banas brings warmth, honesty, and real-world wisdom to one of the hardest parts of our profession: communicating with families when things get tricky.

Presented By

Anna Banas

Webinar Duration

Approximately 45 minutes
Live: Wed 16th September 2026 7:30pm Brisbane AEST

Skill Level

Suitable for beginner educators

In this session, you'll explore:

  • Why difficult parent conversations feel so hard — and why that's completely normal
  • How to approach sensitive topics with confidence, clarity, and compassion
  • Practical language and frameworks you can use straight away
  • How to hold firm on what matters for a child while keeping the relationship intact
  • What to do when a conversation doesn't go to plan

Who is this for?
This session is for early childhood teachers, educators, and leaders at every stage of their career, whether you're still dreading your first hard conversation, or you've had hundreds and still wish you had better tools in your kit.

Certificate of completion provided for your professional learning records
About the presenter

Anna Banas

Anna is a coach and consultant working with parents, teachers and learning communities. She has conducted extensive research into conflict in ECE settings, the findings of which have been widely published. Anna has worked as a lecturer, researcher, is a certified Nonviolent Communication trainer, and collaborates with Neufeld Institute Aotearoa and The Needs-Based Coaching Institute. 

Anna cares deeply about supporting parents and teachers, so that our tamariki can thrive in safe, respectful and caring homes and communities. She is also a mother of three children, who provide her opportunity to practice what she preaches in her daily life. 

What others said about this webinar:

This was great. I loved the examples and points on how we see children as capable but then we take away their decision making with something as simple as coat wearing.
— AMY
What an awesome webinar, made you think whether who we are doing it for and reflecting on our practice.
— MEMUN
It was awesome so easy to listen to and very practical thanks
— KAREN

Want to learn more about communication? 

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